English Cymraeg
Client area
Tech supportBusinesses only

When the tech stops, so does your business.

Email down, Wi-Fi dropping, phones not ringing through. Before websites, I spent years keeping businesses running: servers, networks, firewalls, phone systems and Microsoft 365. I still do, for local businesses that want someone nearby who knows the kit.

What's the problem?
How it works

From “it’s stopped working” to sorted.

01 Tell me what's wrong Email or ring with what’s happening. I aim to reply the same working day.
02 Fixed remotely where I can Most everyday problems can be sorted over a remote connection, without waiting for a visit.
03 On site when it needs hands on If it needs someone at the kit, I’ll come to you. Travel within 20 miles of Barmouth is included.
Services

Four ways I can help.

For businesses only. I don’t take on home computers or personal devices.

ConsultancyStraight advice on what you have, what you need and what you don't. Audits of your network, security and backups, with a written plan you can act on.
SupportSomeone to call when things stop working. Remote help for everyday problems, on-site visits when needed, and regular checks so small issues don't become big ones.
RepairsFaulty PCs, laptops, servers, network kit and phones diagnosed and fixed, or replaced when fixing isn't worth it. Data recovered where it can be.
New systemsNew offices, new staff or a long-overdue upgrade. I specify, supply, install and set up servers, networks, Wi-Fi and phone systems, then document it all for you.
What I work with

The kit behind most small businesses.

Don’t see yours? If it runs in a small business, there’s a good chance I’ve worked with it. Ask me.

Servers
  • Windows Server 2012 to 2022
  • Active Directory and Group Policy
  • File and print servers
  • Hyper-V and VMware virtualisation
  • Linux: Ubuntu, Debian, CentOS / Rocky
  • Web, mail and database servers
  • Remote Desktop and terminal services
Networks
  • Network design and cabling
  • Managed switches and VLANs
  • Routers, broadband and failover lines
  • Site-to-site and remote-worker VPNs
  • DHCP, DNS and IP planning
  • Ubiquiti UniFi, DrayTek, Cisco
Firewalls and security
  • Firewall setup and rule reviews
  • pfSense, Sophos, FortiGate, WatchGuard
  • Antivirus and endpoint protection
  • Multi-factor sign-in
  • Patching and updates
  • Security audits and staff guidance
Wireless
  • Wireless mesh networks
  • Site surveys and dead-spot fixes
  • Guest Wi-Fi, kept separate from staff
  • Wi-Fi across outbuildings and yards
  • Point-to-point wireless links
Phones and VoIP
  • 3CX phone systems
  • SIP trunks and number porting
  • Desk phones, softphones and mobile apps
  • Call queues, menus and out-of-hours
  • Moving off old ISDN lines
Microsoft 365
  • Setup, licensing and migrations
  • Exchange Online and email moves
  • Teams, SharePoint and OneDrive
  • Intune device management
  • Shared mailboxes and calendars
  • Google Workspace too
Backup and recovery
  • On-site and cloud backups
  • NAS: Synology and QNAP
  • Backup testing, not just backing up
  • Disaster recovery plans
  • Data recovery from failed drives
Hardware
  • PCs, laptops and Macs
  • Supply, setup and disposal
  • Printers, scanners and copiers
  • CCTV and door entry on the network
  • UPS and power protection
Rates

Simple rates, agreed before I start.

Pay by the hour for quick fixes, book a half or full day for bigger work, or get a fixed price for a whole project.

Hourly £85an hour Remote or on-site help with everyday problems. Good for one-off fixes and quick questions.
Half day £320up to 4 hours Works out at £80 an hour. Time set aside for a visit: setting up new staff, sorting the Wi-Fi, a round of updates.
Full day £600up to 8 hours Works out at £75 an hour. For installs, upgrades and audits, when there's a lot to get through.
Projects Quotedfixed price New networks, server moves, phone systems or Microsoft 365 migrations. A fixed price in writing, before anything starts.

Support agreements. For ongoing support and maintenance, I offer monthly agreements covering remote help, updates, backup checks and time on site when you need it. Ask me and I'll put one together around your business.

Travel within 20 miles of Barmouth is included. Beyond that, mileage is 45p a mile unless agreed otherwise. No VAT to add: I'm a sole trader and not VAT registered. Equipment is charged separately at the price I pay for it, agreed with you first.

Contact

Something not working?

Email me with what's wrong, or what you're planning. I aim to reply the same working day. If it's urgent, ring me.

Urgent? Ring me07925 576258 hello@wildorigins.uk
Rather write it down?

Tell me what's wrong and when it started. I aim to reply the same working day.